Terms & Conditions

Introduction

Welcome to DC Services. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By accessing and using DC Services website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

• You must be at least 18 years old to use our services
• You are responsible for maintaining the confidentiality of your account
• You agree to accept responsibility for all activities under your account

2. Service Description

DC Services provides professional TV repair and maintenance services. Our services include but are not limited to:

• Diagnosis and repair of TV hardware issues
• Software troubleshooting and updates
• Preventive maintenance services
• Technical consultation and support
• Parts replacement and installation
• Warranty services and claims

3. Service Booking and Payment

• Service appointments must be confirmed at least 24 hours in advance
• Payment is due upon completion of service unless otherwise agreed
• We accept cash, card, and digital payment methods
• Service charges are non-refundable once work has commenced
• Additional charges may apply for parts and extended labor

4. Warranty and Guarantees

Our warranty terms are designed to protect your investment and ensure quality service:

• Labor Warranty: 30 days on all repair work
• Parts Warranty: As per manufacturer warranty
• Service Guarantee: 100% satisfaction or re-service
• Warranty is void if unauthorized modifications are made
• Warranty does not cover damage from misuse or accidents

5. Customer Responsibilities

To ensure smooth service delivery, customers are responsible for:

• Providing accurate information about the TV issue
• Ensuring the TV is accessible for service
• Backing up important data before service
• Providing a safe working environment
• Being present during scheduled appointments
• Paying agreed service charges promptly

6. Limitation of Liability

• Our liability is limited to the service fee paid
• We are not responsible for data loss during repairs
• No liability for delays due to parts availability
• Force majeure events are beyond our control
• Claims must be reported within 7 days of service

7. Cancellation and Refunds

Our cancellation and refund policy ensures fair treatment for all parties:

• Appointments can be cancelled up to 2 hours before scheduled time
• Late cancellations may incur a cancellation fee
• No-shows will be charged a full service fee
• Refunds are processed within 5-7 business days
• Service charges are non-refundable once work begins

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• Personal information is collected only for service purposes
• We do not share your information with third parties
• Data is stored securely and encrypted
• You have the right to access and update your information
• For detailed information, please refer to our Privacy Policy

9. Intellectual Property

All content and materials on our website are protected by intellectual property rights:

• Website content is owned by DC Services
• Logos and branding are our registered trademarks
• Reproduction without permission is prohibited
• Service methods and processes are proprietary
• Unauthorized use may result in legal action

10. Dispute Resolution

We believe in resolving issues amicably and efficiently:

• First step: Contact our customer service team
• Second step: Escalation to management
• Third step: Mediation or arbitration if needed
• Legal action is a last resort
• All disputes are subject to Chennai jurisdiction

11. Changes to Terms

We reserve the right to modify these terms at any time:

• Changes will be posted on our website
• Significant changes will be notified via email
• Continued use constitutes acceptance of new terms
• Previous versions are archived for reference
• Last updated date is shown at the bottom

12. Governing Law

These terms are governed by and construed in accordance with Indian law:

• All disputes are subject to Chennai jurisdiction
• Indian Consumer Protection Act applies
• Service Tax and GST regulations apply
• Local TV repair regulations are followed
• International customers are subject to Indian law